Self-Care: before, during, and after active incidents. This track leaves 9-1-1 Telecommunicators, Dispatchers and Supervisors with health & wellness program structure, training materials for team support in soft skills, coping techniques, and resources to improve and manage critical incident Situational Stress, restore self, and reduce the long-term impacts of crisis related tensions. Learning Objectives: Learning readiness, restoration and understanding underlying factors for healthy self-care. Recognize and manage triggers and motivators related to stress management. Learn peer to peer coaching style: less intimidation, more team cohesiveness.